When shopping online, your customers are relying on you to give them a clear, informative and persuasive picture of your products, as they can’t get a feel for them in the same way as they might in a bricks-and-mortar store. We’ve rounded up some top tips for creating effective product descriptions to help your products sell and make your store a success.
Define your target audience
Who are you trying to win over? In an ideal world, you would have customers from all demographics and all walks of life, but chances are there’s one group of people who are more likely to buy your product. Think about what kind of language they would and wouldn’t engage with, and keep this in mind when you’re writing. For example, if your target audience is people over the age of 50, they probably aren’t going to be overly receptive to slang words or excessive familiarity; however, if you’re targeting millennials, they’ll be more receptive to this style of language.
Tell a story
Did you decide to create a product because you needed it and realised it didn’t exist yet? Did you already make it, and decide to start selling it because it was your grandma’s favourite? Many products have a story behind them, and this is a great way to gain customers’ trust and engage them. It doesn’t have to be long, but a personal touch in a product description can go a long way.
Explain the results and benefits
Rather than just explaining what’s good about a product, explain why it’s good. If you’re selling a travel mug with a rubber sleeve, for example, what does this sleeve do? Chances are, it makes it easy to carry the mug on the go! Wherever possible, include this kind of justification so that your customers know exactly how they can benefit from the features you’ve put time and effort into!
Create evocative descriptions
Sensory words (e.g. ‘feels’,’ sounds’, ‘looks like’) are really effective when it comes to making sales. Always use these where you can – although don’t fall into the trap of using them where they’re really not relevant!
Don’t forget the product specifications
It’s easy to get bogged down in the stylistic elements of creating a product description, but don’t forget to include the basics! Make sure you supply product dimensions, care instructions and other details as applicable for each product.
Use relevant keywords
It goes without saying that people need to be able to find your store for you to make sales. Using relevant, SEO-boosting keywords will help your website to show up on Google, so that people searching for products like yours will end up in the right place (on your website!).
Nothing breeds trust like trust. Wherever possible, include positive reviews on your product listing pages – either with the tried-and-tested star rating system or just as quotes from satisfied customers. If you don’t have any reviews to hand yet, try asking customers for feedback – although make sure you’re complying with GDPR and only contacting them if it’s okay to do so. This article has some great tips on how to get reviews, so you can start building that trust straight away.
Keep these guidelines in mind and you’ll have a simple format to follow for all your product descriptions. As with all creative business activities, you’ll find your own style, but these are things you should always try to include. A little effort will go a long way, and you’ll soon find your products flying off the virtual shelves!
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