Social media can be a great way to reach people, gain customers and keep them engaged, as well as growing your brand as a whole. But how can you make sure you’re using your valuable time effectively?
The idea of growing your following on social media can seem daunting, but there are a few really easy steps you can take to be well on your way to success. Once you’ve done some of these, you’ll realise it’s actually nowhere near as scary as it seems! With a little bit of planning and thought, your follower numbers will be climbing in no time.
Understand who your audience are (and focus on the networks they use)
First of all, who are your audience? Are you mostly targeting a certain age group, or a certain lifestyle category, such as young parents or travel enthusiasts? If so, find out which social networks they’re most likely to use. There are loads of great resources like this article from Hootsuite which will help you to understand where you need to place your focus.
If you’re not sure who your audience are, don’t worry! Looking at competitors; talking to your existing audience; just thinking about who you want to be interested in your products – there are plenty of ways to get a better idea of who you’re targeting.
Make the most of useful apps and tools
Even if you’re focusing on one social media platform in particular, it’s likely that you’ll need to at least occasionally use other platforms. Juggling messages, comments, likes and tags on several different platforms can get overwhelming – especially if (or when!) your following increases. Fortunately, there are loads of tools which make managing multiple accounts as easy as managing one.
As well as using products to link your accounts, make the most of the existing connections between the platforms. If you post regularly on Instagram, for example, why not turn on post sharing to Facebook, so you can update the two pages at the same time?
We may be all for automating processes, but that doesn’t mean that your posts need to lack personality! Social media is a great way of connecting with your customers as individuals. Interact with them, respond to their questions, and engage with any mentions of your brand – if they’re positive, it’s free advertising!
Over two-thirds of customers are more likely to recommend a brand if they’ve had a positive experience with it on social media, so it’s really important to try and ensure that you’re creating a positive environment on your page. There are loads of ways to do this, but the best thing you can do is be yourself. Your brand is all yours, after all!
Help, don’t sell
In keeping with the above point, your customers want to be treated like individuals, and to feel like they’re speaking to a human being. It’s best not to focus too much on selling, as a rule – if you can build a good enough rapport with your customers, you’re more likely to make sales anyway! It may seem like a contradiction, but if you can establish your company as a helpful presence on social media without constantly selling to them, your potential customers will react much better to the idea of buying from you.
Use great photos (it doesn’t have to cost a lot)
People are more than twice as likely to engage with a Facebook post with an image, and tweets with images get 150% more retweets than those without. Wherever possible, keep your posts engaging with images. Most smartphones these days have pretty good cameras, so it’s actually easy to take great photos with minimal effort. If this isn’t really your thing, or your product isn’t something you can photograph, make the most of the interactions you’re already having. Have they tagged you in a post you can share? Has your product helped them to achieve something they would be happy for you to promote?
When you don’t have any images of your own to share, you can also use stock images to liven up a post. There are loads of free websites where you can find great images which are suitable for reuse, without the risk of copyright issues arising.
Build a community; don’t buy one
It may be tempting to go for a ‘quick fix’ and go down the route of buying followers, but this isn’t how you’re going to grow your brand long term. Slow and steady really does win the race on this one. If you can create an engaged community of followers on social media, you’re much more likely to see your brand having a wider impact further down the line. This is especially true seeing as Instagram has begun to take steps against inauthentic follower numbers.
The best way to build a real community is to really listen to your target audience. Ask questions, engage with their responses, and keep up a rapport with them. Why not run a competition, or even a weekly photo challenge featuring your products? There are endless ways to keep people engaged, but perseverance is key – engagement fluctuates, and that’s totally normal!
Work with influencers (but be careful)
Over the past few years, there’s been a huge rise in the number of brands working with social media influencers: accounts with a lot of followers, and therefore a lot of influence over people’s decisions – hence the name. There are a few different ways to go about this: you can ask them to review your products or services; you can set up giveaways; you can ask them to feature your products in one of their posts; the possibilities are broad-ranging.
This said, there are a few things to be aware of. Sending your products to an influencer does not guarantee exposure: the more popular an influencer, the more likely it is that they get sent a lot of products – and that they are selective in what they post. Make sure you choose who you contact carefully; don’t send your products to someone whose account (and therefore follower base) isn’t in keeping with your goals and values. Not only will they be less likely to feature you, but it probably won’t build you the right audience if they do. Last but not least, don’t do anything you can’t afford to do! If you can’t send freebies out just yet, that’s okay – focus on other ways to grow your audience for now, until you’re in a better position to come back to this.
If you have the budget, try some paid ads
Paid social advertising can be a great way to widen your audience, gain a better understanding of who you’re reaching, and know if you need to retarget at all. It’s definitely worth looking into its benefits if you have the budget, but, as with the above point, don’t overstretch yourself! Some social media sites will offer advertising credits from time to time – make the most of this wherever possible. If you don’t have any credits, it’s totally fine to leave advertising until you can spare a bit more budget, or to set a very low limit for a pay-per-click campaign. Focus on growing a community organically, and you’ll soon find you have the budget for advertising after all.
This might seem like a lot, but it’s actually surprisingly simple! The key things to remember are:
- Stay relatable
- Make your life as easy as possible
- Understand your audience
- Be helpful
Keep these ‘rules’ in mind, and you’ll surprise yourself with how quickly you can end up with a successful social media presence.
Once you’ve got all the followers, make sure you give them a way to become customers! If you haven’t already, you can create a great new website today: download the Go Sitebuilder app on Google Play or the App Store, or access it through your browser here.